August 16, 2017
In an effort to create a more patient-centric environment, the University of Minnesota Health Clinics and Surgery Center in Minneapolis took its design cues from Apple retail stores. In the year since M Health opened the new facility, new-patient growth is up 14%.
“We wanted to not only build a new building, but to create a new vision for how we want to provide healthcare in the future,” said Mary Johnson, COO for the University of Minnesota Physicians. “We didn’t want to be limited by current technologies, current workflows and current payer models.”
Designed by CannonDesign, the five-story, 342,000-square-foot facility consolidated providers across 37 specialties. When patients walk in the front door, they don’t head to a registration desk. Instead, they’re greeted by employees carrying iPads and tagged electronically so providers can find them anywhere in the waiting areas without calling out their names.
“We wanted to create the most flexible and adaptable building possible,” said Michael Pukszta, director of CannonDesign’s health practice. “We wanted to create a building that can accommodate change.”
To encourage collaboration among providers, M Health eschewed individual physician offices in favor of shared desks in open spaces.
Johnson said the clinic gets three times more compliments than complaints. It’s open 12 hours a day during the week, as well as weekends— an increase from the previous eight-hour weekdays. These operational changes, driven by the new space, saved $60 million to $70 million in capital costs.
For questions, comments or concerns, please contact Jennifer Duell Popovec