June 5, 2019
CVS’s HealthHUB concept store in the Houston area has generated such positive customer response, the retailer has decided to expand to 1,500 locations by the end of 2021. HealthHUB is part of CVS’s efforts to reduce its reliance on retail goods and emphasize its healthcare services.
This year, CVS plans to roll out HealthHUB stores in Houston, Atlanta, Philadelphia, southern New Jersey and Tampa. HealthHUB stores differ from CVS’s traditional store format, with 20% of the floor space devoted to healthcare including new product categories such as durable medical equipment and supplies. HealthHUB’s also offer personalized pharmacy support programs and expanded MinuteClinic services to improve care for patients managing chronic conditions.
CVS has been piloting three HealthHUB locations in Houston for the past six months. “The opportunity to engage with a team of in-store and remote colleagues, including pharmacists, nurse practitioners, care managers and support staff resonates with consumers,” said Alan Lotvin, M.D., chief transformation officer for CVS Health.
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