January 12, 2017
Consulting firm Accenture took a survey of global consumers to get the pulse on the use of robots in the banking industry, and gauge public opinion on tech giants leading the way forward.
According to the 32,715 polled in 18 countries, nearly one third would consider opening a bank account with Google, Amazon or Facebook, if the companies were to enter the banking or insurance industries.
Furthermore, there was broad interest in robo-advisory services. A vast majority of respondents would use robotic advice to determine the type of account to open, while four out of five would trust it with investment decisions.
However, when it comes to customer complaints, 68% of respondents would prefer human interaction. 61% also would prefer a human to advise on complex financial services, like mortgages.
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